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Record Retrieval dedicated line: (888) 616-2477, firstname.lastname@example.org
As an industry leader, our philosophy is simple: provide a user friendly order entry system, streamline the retrieval process, deliver the highest quality records, and follow-up with world class customer service. Our proprietary technology and process saves you time and money.
Client Testimonial: “I know everyone (at our law firm) has been very happy with your record retrieval services.” – National Toxic Tort and Personal Injury Attorney/Partner, Chicago, IL
Client Testimonial: “I got a bill for only $35 for the records I wanted and in a quick turn-around time. I am jumping for joy. Mutual Medical Legal Consulting is my go-to source for record retrieval. Their service is well worth it. I get great value for my money.” Personal Injury Attorney, Los Angeles, CA
Brief Overview of Services
- Nationwide Record Retrieval
- 100% Digital Records
- Optical Character Recognition(OCR) Searchable Text
- Customized Bates Stamping
- Certification of Records / Affidavits
- Dedicated Account Managers
- Real-Time Order Status
- Rushed Requests
- Prepaid Provider Fees
- Cost Containment
- Document Repository
Nationwide Record Retrieval: medical, pathology, government, VA/military, prison, fire department, banking, educational institutions, employment, phone, and many others
Serving clients from coast to coast, our extensive database contains over 98% of all facilities across the nation. No matter where you are located, we have the expertise and knowledge to get your records quickly and efficiently.
100% Digital Records
Securely access your electronic records to view, print, and download anytime and from anywhere. Your privacy is of the utmost importance. All records in our system are secured through a 256 bit encryption process which ensures your records are both safe and secure.
Optical Character Recognition (OCR) Searchable Text
We utilize advanced OCR software that delivers trustworthy results and reliable quick turn-around time for the documents and files it processes. Once records are converted by the OCR software, information becomes conveniently searchable by the end user. When searching vital information for multiple cases, time is of the essence, and the advanced OCR service becomes a necessity, saving our clients time and money.
Customized Bates Stamping
Improve your efficiency and organization with customized Bates stamping. Upon request, we can electronically include page numbering, provider’s name, and patient’s name on your medical records.
Certificates of Records / Affidavits
Whether you require a Certification of Records or an original notarized Affidavit of Records, we will accommodate your needs. Simply specify when ordering your records and your Dedicated Account Manager will work diligently to make sure these important documents are included with your records.
Dedicated Account Managers
Dedicated Account Managers and our customer service set us apart from other companies. Your Account Manager is trained to put you first and to make the whole record retrieval process a pleasant, worry-free experience. The Account Manager monitors the entire process from point of order to document delivery making sure each step is complete, accurate, and on time.
Real-Time Order Status
Track your orders with 24/7 access and instantly review the progress of all your record retrieval requests. Your Dedicated Account Manager is trained to make detailed up-to-the minute notes giving you a real-time status of any order. Our notes system also allows you to send your Dedicated Account Manager instant messages 24/7.
In a hurry? Just let us know, and we’ll put in the extra effort necessary to get your records quickly. Your Dedicated Account Manager is an expert in developing good working relationships with facilities and providers, to ensure the faster turn-around time possible.
Prepaid Provider Fees
When record providers request prepayment for records, we will negotiate the lowest prices and pay those facility fees for you upfront and include those costs on our invoice, without any mark-up. We are knowledgeable of each State’s statues for facility fees. We will not agree to pay facility fees above that set by the State. If facility fees are above $100, we will obtain your authorization first. This practice saves a great deal of time and money during the retrieval process. Our goal is to obtain your records in as quickly a manner as possible.
Record retrieval cost containment is at the very heart of our process. Let us help turn in-house costs into 3rd party billable expenses. We save you money through eliminating costly ordering errors, improving document quality, and allowing you to order only those specific records needed.
We provide access to all your retrieved records in our document repository for 7 years. This helps you move quickly towards a paperless office and a more efficient practice. You save space with the elimination of paper copies of medical records that usually consume much of your office storage. It also frees up computer storage requirements and the staff labor that would have been required to maintain those electronic files.
Standard Order: $35 flat rate (while the industry standard is $41-$55 or more per order with additional charges for per page, processing, online access, set-up, and other hidden fees). The $35 does not include the facility charges.
Per Page Fee $0 (unlike our competitors, even if it is thousands of pages)
OCR: $0 (convert documents to Optical Character Recognition Searchable Text)
Bates Stamping: $0
Certification: $10 additional
Notarized Affidavit: $10 additional
Subpoena Preparation: $5 additional
Rush Order: $15 additional (daily attention if records are needed sooner)
Order Entry: $5 additional per order (if you prefer that we enter the order for you; you simply provide us a list of all your record needs)
Cancellation: $15 (if order is cancelled prior to 14 days after the order is placed, no refund for cancellation after 14 days)
Referrals available upon request. No time limit contracts or minimums. Pricing subject to change. Charges are based on prevailing fee schedule when the order is placed.